Return & Refund Policy
Effective Date: July 27, 2026
Thank you for shopping with KingPlus.
Please read this Return & Refund Policy carefully before placing an order
through
Home
(the “Website”).
By placing an order, you acknowledge that you have read, understood, and agreed to this Policy.
1. No Returns or Refunds
Due to the nature of our products, all sales are final.
Once an order has been confirmed, processed, or shipped, we do not accept returns, exchanges, or refunds unless otherwise stated in this Policy.
This policy helps ensure product quality, safety, and integrity for all customers.
2. Damaged, Defective, or Incorrect Items
We carefully inspect all orders before shipment.
If you receive:
- A damaged item
- A defective product
- An incorrect item
- An item that is missing from your order
Please contact us within 3 calendar days of receiving your order.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if damaged)
- A brief description of the issue
After reviewing your request, we may offer a replacement or another appropriate resolution at our sole discretion.
3. Order Cancellation
Orders may only be cancelled before they have been processed or prepared for shipment.
Once an order has been processed or handed over to the delivery service, it cannot be cancelled, refunded, or modified.
If you need to request a cancellation, please contact us as soon as possible after placing your order.
4. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information.
KingPlus is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses or contact details provided by the customer.
5. Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return or refund:
- Opened or used products
- Products damaged due to misuse or improper handling
- Clearance or promotional items (unless defective)
- Products returned without prior approval (where applicable)
6. Refunds (If Approved)
If a refund is approved under exceptional circumstances, it will be processed using an appropriate method determined by KingPlus.
Processing times may vary depending on the circumstances and any financial institutions involved.
7. Changes to This Policy
KingPlus reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be published on this page together with the revised Effective Date.
8. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Email
support@official.kingplus.asia
We are committed to providing the best possible customer service and will do our best to resolve any concerns promptly.
Last Updated: July 27, 2026